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Privacy policy

Privacy Policy

Last updated: October 1, 2025

Your privacy matters to us. At Pinco Crypto Casino (the “Website”, pinco-crypto.casino), we are committed to protecting your personal information and providing a safe, transparent experience. We only collect and process data that is necessary to operate your account, verify your identity, comply with legal obligations, and deliver reliable access to our services. By registering or using the Website, you agree to the practices described in this Privacy Policy.

1) Who We Are

The Website is operated by license Carlitta N.V. (license: Curaçao Gaming Control Board No. OGL/2024/1516/0841). Certain payment and support services may be provided by affiliated processors, including Liriona Ltd (Cyprus, HE 445858). References to “Pinco”, “we”, “us”, or “our” mean the operator of pinco-crypto.casino.

2) What Personal Data We Collect

We may collect and securely store the following categories of information:

  • Registration & Profile Data: name, email address, phone number, date of birth, residential address, preferred language, and account settings.
  • KYC/Verification Data (where required): identity documents, proof of address, payment ownership proofs, and screening results to help prevent fraud and underage access.
  • Communication Records: messages to and from support (including tickets, complaints, feedback, bug reports) to improve service quality.
  • Transaction Data: deposits, withdrawals, balances, bonuses, bets and settlements, payment method details (tokenized where possible).
  • Device & Usage Data: IP address, browser/OS type, device identifiers, pages viewed, session logs, and performance diagnostics for security and service optimization.
  • Public Gameplay Information: tournament/leaderboard nickname and standings (if you opt into features that publicly display results).

3) Cookies & Similar Technologies

We use cookies and similar technologies to remember your preferences, keep you signed in (where enabled), personalize content and marketing (subject to your consent where required), and analyze site performance. You can manage or disable cookies via your browser settings; some features may not function properly without them. By continuing to use the Website without disabling cookies, you consent to their use.

4) How We Use Your Information (Purposes & Legal Bases)

We process personal data to:

  • Create and operate your account and provide Website features (performance of a contract).
  • Verify identity and protect accounts, prevent fraud/abuse, ensure eligibility and age compliance (legal obligation and legitimate interests).
  • Personalize your experience and provide content, bonuses, and recommendations (legitimate interests and/or consent where required).
  • Communicate with you about service updates, security alerts, promotions, and policy changes (legitimate interests/consent; you can opt out of marketing).
  • Comply with laws (e.g., AML/CTF, tax, regulatory reporting) and enforce our Terms (legal obligation/legitimate interests).
  • Improve and secure the Website, including analytics, debugging, and performance monitoring (legitimate interests).
    We do not engage in solely automated decisions that produce legal or similarly significant effects without appropriate safeguards.

5) Sharing & Disclosure

We do not sell or rent your personal data. We may share information with:

  • Service providers/Processors: payment processors, KYC/AML vendors, cloud hosting, analytics, anti-fraud and security partners—only as needed to provide the service under binding confidentiality and data protection terms.
  • Affiliates within our group: where they support operations under this Policy.
  • Authorities and regulators: when required by law, court order, regulatory requests, or to protect the rights, safety, or property of Pinco, our users, or the public.
  • Professional advisors: (e.g., auditors, legal counsel) under confidentiality.

6) International Transfers

Where data is transferred outside your country (including to jurisdictions that may have different data protection standards), we implement appropriate safeguards such as contractual protections (e.g., standard contractual clauses) and security measures.

7) Data Retention

We keep personal data only as long as necessary for the purposes set out in this Policy, including to meet legal, regulatory, tax, accounting, and AML obligations. Retention periods vary by category and applicable law; when data is no longer needed, we securely delete or anonymize it.

8) Security

We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, monitoring, and regular reviews. No system is completely secure; you are responsible for maintaining the confidentiality of your login credentials and enabling available security features (e.g., 2FA).

9) Your Choices & Rights

Depending on your jurisdiction, you may have rights to:

  • Access and obtain a copy of your data
  • Rectify inaccurate or incomplete data
  • Erase data (subject to legal/contractual limits)
  • Restrict or object to certain processing
  • Portability of data you provided in a structured, commonly used format
  • Withdraw consent at any time where processing relies on consent (e.g., marketing)

You can review and update many details in your account settings. For other requests, contact us using the details below. We will respond in accordance with applicable law.

10) Children & Underage Users

Use of pinco-crypto.casino Site is strictly prohibited for anyone under 18 (or the higher legal age in your jurisdiction). We perform age checks and may close accounts, forfeit winnings, and take further action where underage use is detected.

11) Changes to This Policy

We may update this Privacy Policy to reflect changes in legislation, technology, or our services. The revised version will be posted here with a new “Last updated” date and takes effect immediately upon posting. Your continued use of the Website after changes signifies acceptance.

12) Contact Us

Questions, requests, or concerns about privacy or this Policy:
📧 [email protected]

We handle all inquiries confidentially and in accordance with applicable data protection laws.